FAQs
Frequently Asked Questions (FAQs)
1. What products are available at Eva Collections?
Eva Collections offers a wide range of products including unstitched fabrics (lawn, khaddar, and seasonal collections), ready-to-wear western outfits, stylish bags, and fashion jewelry perfect for every occasion and season.
2. Do you offer international delivery?
Currently, delivery services are focused within Pakistan. For international shipping inquiries, please contact our customer support team directly.
3. What is your return and exchange policy?
We offer exchanges for products within 7-10 days of delivery. While we do not have a general refund policy, refunds may be issued in rare cases where the product is out of stock. Shipping and handling charges are non-refundable.
4. How can I contact customer support?
You can reach our support team through the ‘Contact Us’ section on our website. We're here to help with product questions, orders, or any concerns you may have.
5. What payment methods are accepted?
Payment options include Cash on Delivery (COD) and online payment methods. Exact options may vary during checkout.
6. Do you offer free shipping?
We do not offer free shipping at this time. However, promotions and discounts may be available periodically — be sure to check our website and follow us on social media for updates.
7. How can I stay updated on new arrivals and promotions?
Subscribe to our email newsletter or follow us on social media platforms to receive updates on new arrivals, seasonal collections, and exclusive offers.
8. Are the product colors exactly as shown in photos?
We aim to display all products as accurately as possible. However, minor color variations may occur due to lighting, photography, or screen settings.
9. How should I care for the jewelry I purchase?
To maintain the shine and quality of your jewelry, avoid direct contact with perfumes or chemicals, keep it dry, clean gently with wipes, and store it separately in a soft pouch.
10. Do you have a physical store location?
At the moment, Eva Collections operates as an online store. All products are available through our official website.